Vitrine Works

Fulfillment standard

Service Delivery

Vitrine Works sells an online website-generation service. This page defines the deliverable, the clock, and the evidence created at each stage.

Effective August 16, 2026

1. What is purchased

The one-time product is a custom website-generation and launch service for the package named on the order. It is not a physical good, an in-person service, a generic template download, or an open-ended agency retainer. The customer receives a working website delivered through the internet.

The current storefront contains one-time products from $50 to $500. A planning product is delivered as a digital document; a website product is delivered as a working browser experience; and an add-on is delivered into an eligible Vitrine Works website.

2. Immediately after payment

The payment platform displays the receipt and private fulfillment instructions. Those instructions identify Vitrine Works, include hello@vitrineworks.com, and ask the buyer to send the order ID, business listing, preferred domain, primary website goal, and any authorized source materials that are not already on the listing.

Recommended “After payment” text: Your Vitrine Works website-service order is confirmed. Email hello@vitrineworks.com from your purchase email with your order ID, Google Business or Maps link, preferred domain where relevant, primary website goal, and any authorized brand files. We deliver the purchased online service within the window published on its product page after payment and complete intake. Support: hello@vitrineworks.com.

3. Delivery timeline

  1. Payment: the payment provider records the product, amount, currency, buyer, status, and timestamp.
  2. Intake: the buyer sends the order ID and required project inputs from the purchase email.
  3. Scope confirmation: Vitrine Works confirms whether intake is complete and identifies any missing input.
  4. Service production: the listing and approved materials are composed into the selected planning, page, or add-on scope.
  5. Private review: where the product includes a revision, the buyer receives a working preview and may send one consolidated in-scope revision list.
  6. Digital delivery: within the product’s published window after payment and complete intake, Vitrine Works sends the finished website, document, add-on result, and agreed access or handoff.

4. What counts as delivery

Delivery is complete when the purchase email receives:

  • the finished document, working URL, or completed add-on result promised by the product;
  • a summary of the pages and purchased features delivered;
  • the agreed domain, hosting, editor, or source-handoff instructions; and
  • the support contact and any action still required from the customer to publish.

If the only remaining blocker is customer-controlled—such as domain approval, missing DNS access, or an unapproved integration—the launch-ready website may still count as delivered, and the remaining customer action will be listed clearly.

5. Fulfillment evidence

For each real paid order, Vitrine Works should retain:

  • the payment-provider order or invoice showing paid status;
  • the customer’s intake message and the scope-confirmation reply;
  • the private preview URL and its creation timestamp;
  • the delivery email showing recipient, timestamp, URL, and handoff summary;
  • the final site URL or source-handoff record; and
  • relevant support, acceptance, cancellation, or refund messages.

Test data, self-created demo orders, and unrelated customer information must not be presented as proof of a genuine customer order.

6. Delays, refunds, and support

Missing customer inputs or newly requested scope pauses the delivery clock and is documented. If Vitrine Works misses the deadline for a reason within its control, the service-fee remedy in the Refund & Cancellation Policy applies. For delivery help, email hello@vitrineworks.com with the order ID.